Privacy Policy

1. Scope

This Privacy Policy describes how Fast Video Compressor collects, uses, and protects personal information on the website, including contact forms, feedback forms, and live chat. It does not change the core product promise that video compression itself is handled locally on your device.

2. Information We Collect

We collect information in the following categories:

• Contact form submissions: name, email address, subject, and message.
• Feedback submissions: plan type (free or pro), name, email address, rating, and optional feedback details.
• Live chat submissions: name, email address, chat transcript, consent status/version, hashed IP value, and user-agent string.
• Analytics and usage data (when enabled): page views, navigation events, device/browser details, and approximate location signals collected through Google tags.

4. How We Use Information

• Provide customer support and respond to inquiries.
• Review product feedback and improve product quality.
• Protect the website and APIs from abuse or fraudulent use.
• Measure website performance and visitor behavior when analytics is enabled.
• Meet legal and compliance obligations when required.

5. Google Tag Manager and Google Analytics

Our site can load Google Tag Manager (GTM). If analytics tags are configured inside GTM, Google Analytics may collect event and traffic information such as pages visited, referral source, browser/device metadata, and interaction metrics.

These services may use cookies or similar technologies to measure usage. You can limit analytics tracking through your browser settings, cookie controls, or Google's opt-out tools where available.

6. Cookies and Similar Technologies

We and our analytics providers may use cookies and similar technologies for basic site operation, security, and measurement. You can control cookies through your browser preferences. Blocking cookies may affect some site functionality.

7. Data Sharing

We may share data with service providers that support site operations (for example, analytics and infrastructure providers), and when required by law. We do not sell personal data.

8. Data Retention

We retain contact, feedback, and chat records for as long as reasonably necessary for support, operations, and legitimate business purposes, unless a longer period is required by law.

9. Data Security

We use reasonable technical and organizational safeguards to protect personal information. No method of transmission or storage is fully guaranteed secure, so absolute security cannot be guaranteed.

10. Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, or restriction of your personal data. You can submit a request using the contact details below.

11. Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Policy Updates

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date on this page.

13. Data Requests and Contact

To request deletion of your live chat records, or to ask privacy questions, email support@fastvideocompressor.com from the same email address used in your submission.